Policies

We work hard to not overuse antibiotics.

We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We kindly ask that you arrive 15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late.  However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

Missed Appointments: 

Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. Failure to notify the clinic in a timely manner may result in a no-show fee. Please refer to our financial policy for additional information. We require 24 hours notice for cancellation of appointments.

Kidfinity Pediatrics participates with most insurance plans. Each insurance policy is different, and it is therefore impossible for us to know what your specific benefits may be. Therefore, it is important to contact your insurance company if you have any questions regarding your benefits and for you to know what your payment obligations will be at the time of service. 

Copayments and Deductibles

Depending on your insurance policy, a copayment and/or deductible may be required at the time of service. These payments are expected to be made at the time of service. Payment may be made in cash, Zelle, or by credit card. We do not accept checks. 

Please note that the copayment is a contractual requirement from the insurance company and cannot be written off by the clinic. Our failure to collect these amounts breaches our contract with your insurance company, potentially resulting in civil and criminal penalties and/or expulsion from your insurance plan. Similarly, if you fail to pay the required co-amounts, you violate your fiscal responsibility for coverage, and we are required to report your refusal to your insurance company. If you participate in a High Deductible Health Plan (HDHP) and have not yet paid your full deductible, any non-preventive services will likely require payment when those services are rendered. 

If you are unable to provide an insurance card during your visit, you will need to settle the payment in full at the time of service. Obtaining this information is not within our office's responsibility. However, we are willing to provide you with a record of the visit, allowing you to submit the details to your insurance company for reimbursement. 

We are available to talk about your proposed treatment and address any questions you have about your insurance. Your insurance serves as a contract between you, your employer, and the insurance company. It is important to note that we are not a party to this contract. As medical providers, our connection is with you, not your insurance company.

Please note that if your child has a scheduled routine well visit but also requires evaluation for additional health issues during the same appointment, we are required to bill your insurance separately for both the well visit and the evaluation of services that fall outside the scope of a routine wellness visit.

Not all services are covered benefits in every contract. Certain insurance companies may selectively exclude services from coverage. While we file insurance claims as a courtesy to our patients, all charges become your responsibility on the date the services are provided. We understand that temporary financial difficulties may hinder prompt payment to your account. If you encounter such challenges, we urge you to contact us promptly for assistance in managing your account.

Please ensure that if you are unable to bring your child in yourself, whoever brings the child in is prepared to make all payments.

Credit Card on File

To make sure that we can collect your portion of the bill once your insurance company processes the claim, we require that a valid credit card be kept on file with the practice. Your card will only be charged the outstanding amount that your insurance company determines to be ‘patient responsibility,’ as spelled out in your Explanation of Benefits (EOB). Once your card is charged, a receipt will be sent to you by email. 

If you decide to pay the amount by installments, please notify the office in advance.

Patients Without Insurance Coverage

We are happy to work with families that prefer to pay directly for services or do not have insurance. 

Administrative Fee (not applicable to patients with Medicaid)

At Kidfinity Pediatrics, coordination of care is central to making sure that children get excellent quality healthcare. This means several hours are spent providing services that insurance does not pay for. Some of these services include processing various administrative requests, handling refill requests outside of office visits, providing after hours calls to parents, performing phone consultation with other pediatric specialists, securing medical records from other providers, providing a patient portal, and filling any forms needed for school or camp without charging a fee for each form. To cover that administration, we charge a small annual fee of $40 per child up to a maximum of $100 per family.

You may choose to opt out of the annual administrative fee and pay a-la-carte for these requests instead. A $50 fee will need to be charged for each request, including any school entry, annual school physical, sports and camp physical forms.

No-Show/ Cancellation Fee

Missing an appointment without giving prior notice to the practice deprives other patients of the chance to take a slot that becomes available. We require notice of at least 1 business day for all cancellations. Failure to notify the clinic in a timely manner may result in a no-show fee of $50 per child that is scheduled that missed their appointment. Repeated no-shows will result in the family being advised to transfer care out of the practice.

Divorced/Separated Parents and Custodial Arrangements

Kidfinity Pediatrics does not get involved in disputes between divorced, separated, or custodial parenting arrangements regarding fiscal responsibility for their child's medical expenses. By signing as guarantor below, you agree to be financially responsible for the care we provide to your child, regardless of whether a divorce decree, custodial or other arrangement places that obligation on your former spouse or the child’s other parent. We will be happy to provide receipts for medical bills paid to you as requested. 

Click the "Download" button to view our HIPAA Policy.

Efficiency through the use of technology

You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

At Kidfinity Pediatrics, we are committed to providing preventive care that protects children from serious diseases and promotes community health.

If you have any questions or concerns about vaccines, we encourage you to bring them up during appointments. Our medical staff is here to offer personalized counseling, addressing any specific concerns or vaccine hesitancy you may have. We respect parental decisions while emphasizing the importance of vaccination for the health of children.

Kidfinity Pediatrics follows the vaccination schedule recommended by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). These recommendations are the result of extensive scientific research conducted by leading experts in child health.

Here are our beliefs:

• Effectiveness and Safety: We believe in the effectiveness of vaccines to prevent serious illness and save lives. The vaccines offered at our clinic are rigorously tested for safety and efficacy.
• Following Recommended Schedule: We support vaccinating children and young adults according to the CDC and AAP schedule, which is based on years of scientific study and data.
• Autism and Thimerosal: Based on extensive literature and evidence, vaccines do not cause autism or other developmental disabilities, including those containing thimerosal.
• Health Promotion: Vaccination is one of the most important health interventions we perform as healthcare providers and that parents/caregivers can support.

We understand concerns fueled by misinformation on social media or from friends and family. It's important to note that delaying or spacing out vaccines against expert recommendations can lead to unnecessary risks and is not supported by scientific data. This approach may also cause delays in protection and potentially endanger children, other individuals, and adults.

At Kidfinity Pediatrics, we strive to maintain a supportive environment where families can ask questions and make informed decisions about their child's health. Your trust and collaboration are essential as we work together to ensure the best possible care for your child.

Social media is an inclusive platform connecting patients, families, and our community. We encourage active participation but advise caution regarding personal information and medical content. Kidfinity Pediatrics reserves the right to moderate and remove inappropriate comments. By contributing, you grant us the right to use your submissions. We do not endorse medical advice or external links provided.